How can I place an order?

If you'd like to place an order, you can do so anytime through our company website or by contacting the designated Critter Yard Cards shop in your area.

My Critter Yard Card is going to a RESIDENCE what time will it be delivered and removed?

The Critter Yard Card is delivered and removed on your requested dates, Monday thru Saturday between 4am and 9am. NO SUNDAY delivery or pickup is available.

My Critter Yard Card is going to a SCHOOL what time will it be delivered and removed?

The Critter Yard Card is delivered and removed on your requested dates, Monday thru Friday between 4 am and 30 minutes before your school starts -- and, if needed Saturday between 4am and 9am. NO SUNDAY delivery and pickup is available.

My Critter Yard Card is going to a BUSINESS what time will it be delivered and removed?

The Critter Yard Card is delivered and removed on your requested dates, Monday thru Friday between 4am and 8am and Saturday between 4am and 9am. NO SUNDAY delivery or pickup is available.

How long is the Critter Yard Card rented for?

You can rent a Critter Yard Card for any desired amount of time. An average rental period typically ranges from 2-3 days, with others lasting up to a week.

What does the price include?

No hidden fees! The total price includes: a character rented for a specified period of time, personalized blurb, and complimentary gift message. The Critter Yard Cards team assembles each individual character, discreetly installs it at the arranged location, and promptly removes it at the end of the rental period, unnoticed. Balloon topiaries are extra as outlined on the product page.

How much notice should I give when placing an order?

All we require is a one day's notice. However, if you're interested in a particular character, we do recommend ordering in advance to secure that sign -- Otherwise, it might not be available on your desired delivery date. The clock on the upper right hand corner will let you know how much time you have left to place an order for the following morning. Same-day delivery is not available.

How much is the delivery fee?

Unlike other companies, we do not charge a separate fee for delivery. The total price at checkout includes everything (i.e. the character, delivery, installation, and removal).

Is there sales tax on my order?

Critter Yard Card shop locations are subject to the taxes of the state in which they service.

Does someone need to meet the driver at the delivery location upon arrival?

No, due to our early delivery hours, we do not require that someone be there to meet us.

Can I write anything on the message blurb?

Our Critter Yard Cards are meant to bring happiness, therefore we will not allow anything mean or cruel to be written on the blurb. Tip: Keep the customized message short, so that people can easily and quickly read it as they drive by.

How will the recipient know who sent the Critter Yard Card?

We offer customers a complimentary gift message at checkout, which gets written on a postcard then attached to the character or placed in the recipient's mailbox. Critter Yard Cards is not responsible for lost or stolen postcards. Replacements can be picked up at our office.

Are there restrictions to where I can have my Critter Yard Card installed?

We will not install the Critter Yard Card too close to roads, sidewalks, or other public areas that could potentially put drivers, pedestrians, and our signs at risk. We also respect all local easements and right-of-ways when considering placement.

Can I tell you where I want the Critter Yard Card installed?

Absolutely! At check-out, please describe your ideal spot in the special instructions section. Keep the directions simple (for example: "when facing house, put to the left of driveway," "put to the right of mailbox," "put in the middle of lawn," etc). Keep in mind that our drivers may be making the delivery in the dark at dusk. If the special instructions section is left blank, our driver will use his/her best judgement based on extensive training and our 25+ years of experience.

When delivering to a school or business, do I need to get permission?

If you want a Critter Yard Card delivered to a school or business where you have not seen them previously, we recommend calling in advance for permission. If you choose not to, and the school or property management contacts us to remove it, a refund will not be given.

Do you need grass/earth to install a Critter Yard Card?

Installing the Critter Yard Card in grass/dirt is ideal, as we anchor it with cables and stakes. However, if you are aware that there is no earth at the delivery location (i.e. all concrete), please notify us in advance so our driver can bring a base/stand. Failure to notify us may result in: 1) having the sign installed haphazardly, or 2) the sign not being installed and no refund given.

Can the Critter Yard Card be moved after installation?

We advise against moving the Critter Yard Card once it has been installed. If you would like it set-up in a different part of the yard, please call our office and we will be happy to assist you. A new delivery fee would apply.

How big of an area do you need to install the Critter Yard Card?

We need an area that is 6'x4' to accomodate our signs.

Am I liable for the Critter Yard Card if something happens to it?

You’re not liable for the Critter Yard Card during the rental period. However, in the event that it gets damaged/stolen, we may require your assistance in filing a police report.

How big are the Critter Yard Cards?

All characters measure 8-ft tall and around 4-ft wide.

Does the Critter Yard Card cause any damage to the yard when installed?

No, our signs will not damage the recipient's lawn. If there is a sprinkler system present, please caution us in the special instructions section of the order.

Can the Critter Yard Card be installed indoors?

No, our signs are meant for outdoor use only. No exceptions.

Is the Critter Yard Card visible on both sides?

Yes, our characters and blurbs are printed on both sides so they can be seen from either direction. When a critter is delivered to a school where it's installed on an angle and visible to cars entering from one direction, the blurb may only be printed on that one side.

Do you deliver the yard signs in bad weather?

We will do our best to deliver in all weather conditions. However, we reserve the right to cancel the delivery if we can't get to the location safely. We will contact you to reschedule or refund your payment.

Can I mow and trim my lawn while the Critter Yard Card is installed?

For the safety of you, your lawn equipment, and our sign, we advise customers to delay all mowing and trimming around the Critter Yard Card until it has been removed. We appreciate you taking care of our products so others can enjoy them too!

Do I get to keep the Critter Yard Card or the blurb?

No, both the signs and blurbs are reused and therefore the property of Critter Yard Cards. If you would like to keep the blurb, a $15.00 fee for the small blurbs and $20.00 fee for the large blurbs will be applied to your credit card. Please call the office prior to the delivery/removal so we can charge the CC accordingly.

What methods of payments do you accept?

We accept Visa, MasterCard, American Express and Discover

When will my credit card be charged?

The computer system attempts to secure authorization on your credit card at the point of purchase. If there is a problem securing this authorization you will not receive a "thank you for your order" message or an email confirming the order. At that time, please try another card. Once we receive authorization and verification of funds, your order will be completed and the funds will be transferred securely to us. Your account will be charged at the completion of your order or within 24 hours.

What is your refund policy?

You will receive a full refund if extreme weather conditions prevent us from setting up your Critter Yard Card. If the sign falls down due to strong winds, a refund will not be given. Instead, we require immediate notice and will promptly send a driver to fix it.

You will NOT receive a refund if: 

  • * The homeowner or recipient stops us from installing the Critter Yard Card
  • * The homeowner or recipient calls and asks us to remove the Critter Yard Card
  • * You provide the incorrect address and/or date
  • * We cannot access the gated community/security guard to enter the delivery location
  • * The property has an aggressive dog loose on the premises
  • * Any other reason we cannot set up the Critter Yard Card that is beyond our control

There are also no refunds on balloon topiaries once they've been installed.

Can I change my order once it's been placed?

Yes - Contact the shop (listed on your receipt) via phone or email at least 24 hours before the scheduled delivery date. Please keep in mind that we require all changes to be made during our business hours, so a change to a Monday delivery may not be possible if you reach out the day before (Sunday) when our office is closed. If you left a voicemail or email, but haven't received a response from us regarding the change, do not assume your message was received. Our office will always follow up with an updated receipt for your records. If you do not receive a follow up, reach out to your shop directly via phone.

Can I cancel my order once it’s placed?

Yes. For a full refund contact your designated shop 48 hours before the scheduled delivery date. If you fail to cancel within that time frame, the refund will be 50 percent of your original order. This fee is for lost reservations on the Critter Yard Card we were holding for you.

What happens if school is canceled (due to bad weather) on my scheduled delivery date?

If you've scheduled a Critter Yard Card for a school that is closed, we will deliver it the following morning when classes resume. If your order can not be completed because 1) the character is no longer available or 2) school remains closed for three consecutive days, contact us for a full refund.

Will I receive an email confirmation after I place my order?

Yes. Provided you input the correct email address, a website-generated receipt will be sent after the order is submitted. Please save it for your records until the order is completed. Your receipt will contain all the pertinent information regarding your order as well as with the phone number of the Critter Yard Card shop servicing it.

Can I still place an order if the zip code I entered isn't a serviceable location?

No, you can not. Please check back with us in the future, as we are constantly growing and expanding our Critter Yard Card locations! If you believe you've received an "unserviceable location" message in error, give your designated shop a call for confirmation.